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Landis Technologies Announces Microsoft Teams Attendant Console

Orlando, Florida Sept 25, 2017 - Landis Technologies is announcing and demonstrating Attendant Pro for Office 365 Phone System is now enabled as a Microsoft Teams Attendant Console by using the new Graph API for Microsoft Teams at Microsoft Ignite 2017. Attendant Pro enables receptionists and operators to efficiently transfer calls to Microsoft Teams users using the coming Skype to Teams interop.

Attendant Pro for Microsoft Teams is the first Microsoft Certified attendant console to integrate Microsoft Teams into the receptionist console client using the new Microsoft Graph API's. Operators can easily transfer callers to users in Teams, Skype for Business groups or Exchange Lists with 1 Click. The Attendant Pro user interface is a clean & familiar Microsoft Teams user experience.

  • Familiar Microsoft Teams User Experience
  • Handle Calls destined for Skype for Business or Microsoft Teams users
  • Microsoft Teams, are now seamlessly integrated into Attendant Pro allow 1 click transfers to Teams, Skype for Business Groups or Exchange Distribution List Users
  • Efficiently Search for Teams or Skype for Business users in simple, unified user interface

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1-Microsoft Teams User Interface. 2-Handle calls destined for Teams users 3-Microsoft Teams are integrated into the attendant experience 4-Efficiently search and transfer to Teams users.

Attendant Pro seamlessly handles incoming calls that need to be transferred to Skype for Business or Microsoft Teams users, allowing you to use Attendant Pro for Skype for Business now and transition to Microsoft Teams when you are ready. Your investment in Attendant Pro for Skype for Business & Office 365 is future proof because it can be used for Microsoft Teams or Skype for Business contacts.

See a demo of Attendant Pro for Microosft Teams and Skype for Business at Booth #1456 or email paul@landiscomputer.com.



https://www.landiscomputer.com/attendantpro/

Matt’s MSIgnite 2017 Skype for Business & Microsoft Teams Notes

IgniteSessionBRK3370

Here is where I’ll be keeping my notes about important announcements around Skype for Business & Microsoft Teams. You can always browse to http://bit.ly/mattignite17 for this article.

Will try to answer your burning questions about Skype for Business & Microsoft Teams

  • What New with Teams and Skype for Business?
  • What’s Microsoft’s story about Skype for Business & Microsoft Teams?
  • What Do I say about Skype for Business & Microsoft Teams?
  • What’s up with “Microsoft Phone System”?
  • etc.

Some Skype4B/Teams Resources:


Notable Microsoft Announcements/News

  • Monday – 25th
    • Microsoft Teams Will Evolve as the primary client … in Office 365 and replace Skype for Business Over Time” Click Here
    • Microsoft Teams Gets PSTN Calling Click Here
    • “Microsoft Teams Meeting Recording & Transcription in Preview for release soon…” – Session GS10 Click Here
    • UC Vision Keynote GS10 Indicates vNext Features (Join me in session BRK2035 Tues for more)
        • Refreshed Mainstream Support
        • Quality, Security & Performance Fixes
        • Refreshed Skype for Business Client
        • IT Pro & Voice centric release
        • Cloud Connected Analytics & Voice Apps
        • Improved Teams Interop
  • Tuesday – 26th
    • Microsoft will Deliver Skype for Business Server 2019. Here are the Features click here
    • Graph API Will Do Call Control & Media Eventually BRK2197 click here
    • Same Platform Used to Build CQ & AA Coming to Microsoft Teams Eventually. BRK2197 click here
  • Wednesday – 27th
    • Call Queues & Auto Attendants New Features Summary click here
    • Renaming Cloud PBX to Phone System & Other name changes click here
    • My Microsoft Tech Community Article on New Features in Skype for Business Server 2019 click here
    • Microsoft Teams Doesn’t Use SIP click here
  • Thursday - 28th
  • Friday – 29th


Interesting Microsoft Teams & Skype for Business Vendor Announcements

  • Embrava / Byrne Power & Data Busy Light in Outlet Click Here
  • Sonus Cloudlink for Microsoft Teams Announced Click Here
  • Polycom VoxBox USB/BT Speakerphone Video First Sighting Click Here
  • Audiocodes 445HD IP Phone Color Screen, LCD Button Click Here
  • Lenovo Introduces Skype Room System Video First Sighting Click Here
  • Polycom Indicates Hardware To Work With Microsoft Teams
  • Landis Technologies Introduces Attendant Console for Microsoft Teams Click Here


What I will be doing at Ignite 2017!

  • Doing a Discussion in BRK3370 on: What Microsoft Teams Means for Skype for Business Partners & Customers” – Sign up here.
  • Official MVP Blogger on several sessions: (see articles here)
    • Skype for Business vNext,
    • Call Queues & Auto Attendants
    • Microsoft Teams Adoption
  • Landis Technologies is Showing Attendant Pro at booth #1456
  • Meetings & Live Podcast Sessions
  • Seeing what’s new!

Microsoft Teams User Tip #19: Teams SnapChat Feature: Skype for Business IM’s Disappear After a Period of Time

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It appears like Skype for Business instant messages entirely disappear after a certain amount of time. (appears like 24hrs to me, but thats a rough estimate)

Take a looks in Chats after 24hrs, and presto, Gone!


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So, just be aware, if you use Teams to Skype for Business IM Chats, they will not be saved or searchable in Teams. (Teams makes this clear). Also, they entirely disappear like a SnapChat photo!

Winking smile

Microsoft Teams Get PSTN Calling & Becomes 1 Stop Communication App: How It Works

Microsoft Teams, with Guest Access and now PSTN Calling now reveals Microsoft’s ambition that Microsoft Teams can serve as a complete communication system for internal and external communications.

What does v1 of Teams calling look like?

Call | Contacts Tab

Can make calls. Notice the once window design. The call position indicates a call is on hold or the user has navigated away from the active call.


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end.

Calls | History Tab

Call history is a simple list of calls. Very clearly indicated missed calls. A “More Actions” menu gives contextually relevant actions. (Chat for Teams users, Call Back for PSTN Calls)

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end.

Calls | Voicemail Tab

test

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1 shows the Visual Voicemail playback. 2 shows the transcription right inline without jumping to Outlook.

Dial Pad

It can be minimized.

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Expanded

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End.

Active Conversation Panel

Full screen by default.

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“More Actions” button provides Hold, Transfer and Dial Pad (for DTMF).

How to Transfer

More Actions | Transfer |

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Search and select a Contact and then Transfer.

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end.

Changing USB Devices

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Can only be done during a call at this time.

Configuration Options

Teams Avatar(lower left) |  Options | Calls

The options are around “Call Answering Rules” (aka call forwarding) and “Preferred calling Application”.

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FAQ

Can Team “Calls” Handle more than one call at a time? Not at this time. It will disconnect to answer or make another call.


Summary

PSTN Calling in Teams effectively makes Microsoft Teams one client users can live in for internal and external communication. Perhaps more importantly for some, without Skype for Business.